Remote Assistance
Finding a reliable appliance repair company is difficult nowadays.
Are you looking for a HVAC Repair? Call us
Plumbing
We understand that emergencies can happen at any moment.
Appliance Repair
We understand that emergencies can happen at any moment.
Heating & Air Conditioning
We understand that emergencies can happen at any moment.
&
Flooring
Air Duct Cleaning … and more!
How it works
Choose the right time
At the appointed time, contact our technician using the link that will come to your email
The technician will diagnose the problem and determine the next steps to solve your problem.
&
Flooring
Air Duct Cleaning
… and more!
How it works
Choose the right time
At the appointed time, contact our technician using the link that will come to your email
The technician will diagnose the problem and determine the next steps to solve your problem.
$30
For the first 15 minutes
Usually enough to solve the problem
Usually enough to solve the problem
$2
For each next 2 minutes
Ready to dive in?
Fridge Repair
Virtual repair assistance of fridge for temperature not cooling, strange noises, ice maker not working and more
Washer Repair
Virtual repair assistance for leaks, improper draining, machine not turning on and more
Dishwasher Repair
Virtual repair assistance for not cleaning dishes, improper draining, leaks and more
Dryer Repair
Virtual repair assistance for unit temperature heating up too much, making loud noises, not running and more
You can fix a lot without a home visit
We solve these issues remotely
in 89% of cases!
Here are some common issues our remote assistance can handle:
Dishwasher not draining
Fridge is leaking
Washing machine doesn't start a cycle
Dryer takes a long time to dry the clothes
Oven doesn't get to temperature
Frost/snow build up inside the fridge
Testimonials
Frequently Asked Questions
Our Remote Assistance service provides expert guidance for troubleshooting and basic repairs of Thermador appliances. This includes assistance with common issues in ovens, refrigerators, cooktops, and dishwashers. Through a video call, our technicians can help diagnose problems, offer step-by-step repair instructions, and advise on maintenance practices. However, for complex repairs or issues requiring professional intervention, an in-person visit will be recommended.
To ensure a productive session, please have your appliance model number and any error codes it may be displaying ready. Ensure your device (smartphone or computer) has a working camera, microphone, and a stable internet connection. Clear the area around your appliance for a better visual during the call. If possible, have basic tools like screwdrivers or pliers at hand, as they might be needed for simple troubleshooting steps.
Remote Assistance is best suited for diagnosing minor issues and guiding simple repairs that don’t require specialized tools or technical skills. It’s also useful for routine maintenance advice. However, for more complex problems, especially those involving electrical or gas components, we recommend scheduling an in-person service visit for safety and effectiveness.
Scheduling a Remote Assistance session is easy. Visit our website and navigate to the ‘Remote Assistance’ page, or contact our customer service directly. We offer flexible scheduling to accommodate your availability. The cost of the session will be discussed at the time of booking, and any charges can be credited towards future in-person repair services if needed.